Here you will find a collection of our policies, including complaints, privacy, our service level agreement and more.
Here you will find a collection of our policies, including complaints, privacy, our service level agreement and more.
Mancini Legal Security Update – Auto-Response
At Mancini Legal, your security and the safeguarding of your financial information are of utmost importance to us. We want to take a moment to remind you about a crucial aspect of protecting your assets in this digital age.
Recently, there have been instances of fraudulent emails circulating in the legal industry and Solicitors have been targetted, with unauthorised individuals impersonating Mancini Legal and/or other firms. These emails may contain requests for you to send money or sensitive information. We want to emphasise that Mancini Legal will never request such actions via email.
To protect yourself and your financial interests, please remember the following key points:
Never Take Financial Directions from Unsolicited Emails: If you receive an email that asks you to transfer funds, make payments, or provide sensitive information, especially if it seems unusual or unexpected, DO NOT act on it.
Verify the Sender’s Domain: All legitimate communication from Mancini Legal will come from our official domain, which is “mancinilegal.law.” Please check the sender’s email address to ensure it matches this domain.
Urgently Contact Us if in Doubt: If you receive any communication that raises suspicion or if you have any concerns about the authenticity of an email supposedly from Mancini Legal, please contact our Helpdesk immediately at [email protected].
By following these precautions, you can help protect your financial well-being and the security of your personal information. We are committed to providing you with the highest level of service and security, and your cooperation in this matter is greatly appreciated.
If you have any further questions or require assistance, please do not hesitate to reach out to our Helpdesk team at the provided email address or by calling our main office number.
Thank you for your trust in Mancini Legal, and we look forward to continuing to serve your legal needs with the highest level of professionalism and security
Mancini Legal understands that your privacy is important to you and that you care about how your personal data is used. We at Mancini Legal respect and value the privacy of everyone who visits this website, https://mancinilegal.com/ and we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested.
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and when you use certain features of Our Site.
Details of the Cookies used by Our Site are set out in
Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
Our Site is owned and operated by Mancini Legal Limited a Private Limited Company registered in England under company number 07828745. Registered address: 42B Carfax, Horsham, West Sussex, RH12 1EQ
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15. It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information
Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
Depending upon your use of our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data and personal data relating to children or data relating to criminal convictions and/or offences.
| Data Collected | How we Collect the Data |
| Identity Information including: First Name, Last Name, Date of Birth.. |
Through our contact form. |
| Email Address, Contact Number | Through our contact form. |
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we use your personal data, and our lawful bases for doing so:
| What we do | What Data we use. | Our Lawful Basis |
| Registering you on our site | Name, Email address, Contact Numbers. |
Kept up to date on offers and the latest of the business. |
| Supplying you with information by email that you have opted-in-to (you may opt-out at any time by selecting opt out at the bottom of the emails) |
Email Addresses. | Kept up to date on offers and the latest of the business. |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone or text message for news, and offers happening within our law firm. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time. We use the following automated system for carrying out certain kinds of profiling. If at any point you wish to query any action, we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact us to find out more using the details in Part 15.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15. If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so. In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
| Type of Data | How Long we Keep It |
| Name, Title, Date of Birth | 1 Year |
| Email Address, Contact Number | 1 Year |
| Job Title | 1 Year |
| Payment information details | 1 Year |
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation. We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
● limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.
● procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we legally required to do so;
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions. If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9. If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9. If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via our site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided at the point of providing your details and by managing your Account)..
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within 4 weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Our Site may place and access certain first-party Cookies on your computer or
device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. All Cookies used by and on our Site are used in accordance with current Cookie Law. Before Cookies are placed on your computer or device, you will be shown a Pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended. Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. It is recommended that you keep your internet browser and operating system up-to- date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Alessandro Mancini Email address: Alessandro Mancini – [email protected] Postal Address: Mancini Legal Head Office – 42B Carfax, Horsham, West Sussex, RH12 1EQ
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 01/06/2022.
This is the Cookie Policy for Mancini Legal, accessible from https://mancinilegal.com/
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
If you are still looking for more information then you can contact us through one of our preferred contact methods:
We are committed to providing an excellent standard of service to our clients. We value feedback from clients greatly because it helps us to continually improve our service. If you do not feel that you are receiving excellent client service, or that something could be improved, please do tell us about it.
If we have fallen short of the high standards we have set for ourselves then we would like the opportunity to put things right.
Wherever possible it would be helpful if you could discuss any feedback or concerns with the lawyer dealing with your matter informally first, as they may be able to resolve your concerns without the need for a formal complaint.
However, if the lawyer dealing cannot resolve your concern informally, or if the issue is of such a serious or sensitive nature that you do not feel comfortable raising it with them, then please feel welcome to raise your concerns with our complaints manager, Vincenza Mancini.
To enable us to investigate and provide a thorough response to your concerns, we will need to form a good understanding of the issues. We would welcome hearing from you by email or by post with a brief explanation of:
A complaint will only be accepted via the complaint’s portal on our website under the FAQ section. Under this policy we are unable to accept a complaint in any other format. All complaints should be directed to [email protected]
In the first instance, complaints should be directed to our Complaints Manager, who will review the matter and attempt to resolve the issue promptly.
Daniel Tselentakis
Complaints Manager
Email: [email protected]
Upon receipt of your complaint, we will acknowledge it promptly and investigate the concerns raised. We aim to provide a full written response once the review has been completed.
If you are dissatisfied with the outcome of the Tier 1 review, you may request that your complaint be escalated for further consideration.
Tier 2 complaints, including any matters that may involve referral to the Legal Ombudsman (LeO), will be reviewed by a senior member of the firm.
Nadine Moaddel
Senior Complaints Officer
Email: [email protected]
Nadine will conduct an independent review of the complaint and provide a further written response once the review has been completed.
We will:
We will not charge you for investigating and responding to your complaint.
Your complaint will be investigated and handled independently of your legal matter. This means that if your legal matter is ongoing it will continue to progress as normal and will not be affected by the complaints procedure, assuming no conflict of interests has arisen and that you continue to comply with the terms of our engagement as set out in our engagement letter and terms of business.
Our terms of business provide that our invoices remain payable within 30 days regardless of the investigation of any complaint. However, please be assured that if the outcome of any complaint investigation concludes that any adjustment or reduction in costs should be made, any reimbursement will be paid promptly at that time.
We will aim to conclude our investigation and provide our Final Response as quickly as possible. Although we will always aim for sooner, the process may take up to eight weeks from receipt of your complaint. In exceptional circumstances it may be necessary to extend these timescales. If this occurs, we will let you know in writing and will try to agree any variations with you first.
We regret any dissatisfaction which our clients experience and, if our investigation concludes that our service has fallen below our usual high standards, we will not hesitate to apologise. We may also make any proposals that we consider appropriate to resolve or improve your situation, and will take steps internally to ensure that any problems that you have experienced will not reoccur. We will ask you to let us know whether we have succeeded in resolving your concerns, or if you remain dissatisfied.
If you remain dissatisfied after receiving our Final Response, or in the unlikely event that you have not received a Final Response within eight weeks of receiving your complaint, you may be entitled to complain to the Legal Ombudsman about our service. The Legal Ombudsman will normally expect you to have exhausted this complaints procedure before referring to them.
The Legal Ombudsman investigates complaints independently and accessing the service will not affect how we handle your case (if ongoing).
Most private individuals and smaller organisational or business clients will be able to make use of the Legal Ombudsman scheme. However, there are restrictions for larger organisational and business clients. These are set out in the Scheme Rules, which can be accessed on the Legal Ombudsman website, details of which are given below.
Time limits apply to the service, so if you do wish to refer your complaint to the Legal Ombudsman you should not delay once our own complaints process has concluded. In some circumstances the Legal Ombudsman may consider a complaint out of time, but the general rule is that you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint and either:
You can contact the Legal Ombudsman, or find further information about who can use their service and when, via the details set out below.
T 0300 555 0333 between 9.00 am to 5.00 pm
Post Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
If you are complaining about our bill, in addition to referring your complaint to the Legal Ombudsman, you may be entitled to ask the court to assess your costs under Part III of the Solicitors Act 1974. However, be aware that if you have done so, the Legal Ombudsman may not be able to consider a complaint about the same issues.
The Legal Ombudsman service considers complaints about the quality of legal services that clients’ receive. In the unlikely event that you have more serious concerns that a solicitor or the firm have been involved in professional misconduct then it may be appropriate for you to refer this to the Solicitors Regulation Authority.
We do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority, including their contact details and the Standards and Regulations that govern the conduct of solicitors and law firms, on their website: www.sra.org.uk.
Other ADR services providers exist that are competent to deal with complaints in the legal sector, including ProMediate. However, Mancini Legal believes that the Legal Ombudsman offers our clients the most appropriate forum to seek resolution of their concerns. Therefore we have not adopted an alternative ADR procedure and do not agree to use another ADR organisation.
At our firm, delivering a high standard of service and advice is at the heart of everything we do. This charter outlines the principles we follow to ensure your experience with us is professional, transparent, and client-focused from start to finish.
Our Commitment to You
Listening and Understanding
– We’ll take the time to understand your needs and what you hope to achieve.
– Your feedback is important to us, and we may ask you to share your views through a client satisfaction survey.
Clear, Timely Communication
– We’ll communicate in plain English, avoiding legal jargon wherever possible.
– We’ll stay in touch in the way you prefer—whether that’s by phone, email, or in writing.
– We’ll keep you informed about how long matters are likely to take and update you on progress regularly.
– We aim to acknowledge or respond to all communications promptly, usually within one working day.
– If you need a quicker response or have an urgent issue, we’ll do our best to meet your timeframe.
Looking After You
– Every client is important to us and will be treated with respect and care.
– You’ll know who is looking after your matter and how to contact them directly.
– If you need support outside normal office hours, we’ll let you know how to reach us.
– We are approachable, friendly, and always professional in how we work with you.
Transparent Fees
– We’ll be clear and open about our fees from the outset, offering fixed fees where possible.
– If a fixed fee isn’t suitable, we’ll provide the best available estimate of costs and keep you updated throughout.
– We’ll inform you before carrying out any work that might incur additional charges.
– Our invoices will be clear, with a breakdown of the work completed and the fees charged.
Our People and Approach
– Clients are central to how we work, and our team is committed to delivering a service you can trust.
– We invest in training and development to ensure our team has the knowledge and tools they need.
– We’ll assign your matter to the right person, taking into account your specific needs, preferences, and budget.
– We foster a positive workplace culture that supports great service.
– We regularly review and monitor our performance to make sure we’re delivering the quality you deserve.
Working Together
– Share your goals with us and communicate your expectations clearly.
– Respond promptly to any requests for information or documents.
– Let us know straight away if your situation changes.
– Work with us to agree realistic timescales and priorities.
– Understand that we are required to follow professional rules and ethical obligations.
– Pay our invoices on time to allow us to continue working for you.
– Tell us if something isn’t right—we’ll always try to put it right.
You can read more about how we deliver our service in our Client Care and Quality Policy documents.
If You’re Not Satisfied
– Please let us know straight away—your feedback helps us improve.
– If we can’t resolve the issue immediately, we’ll advise you on what to do next and who to contact.
Modern Slavery and Human Trafficking Statement 2022 – Ed.1
Introduction
This Modern Slavery and Human Trafficking Statement relates to actions and
activities during the financial year. The statement sets down Mancini Legal’s commitment to preventing slavery and human trafficking in our business activities and the steps we have put in place with the aim of ensuring that there is no slavery or human trafficking in our own business and supply chains. We all have a duty to be alert to risks, however small. Staff are expected to report their concerns and management to act upon them.
Our statement on slavery and human trafficking
Mancini Legal has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.
We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, in the coming year we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.
Due diligence process for slavery and human trafficking
Mancini Legal undertakes due diligence when considering taking on new suppliers clients, and regularly reviews its existing supplier clients. The Company’s due diligence process includes evaluating the modern slavery and human trafficking risks of each new supplier client. Our business therefore takes the following proactive steps for eliminating risk by:
Policies
The following policies also set down our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in our operations:
2.1 Whistleblowing policy
Our business encourages all our workers, customers, and other business partners to report any concerns related to the direct activities, or the supply chains of, our organisation. This includes any circumstances that may give rise to an enhanced risk of modern slavery or human trafficking. Our whistleblowing procedure is designed to make it easy for workers to make disclosures, without fear of retaliation.
2.2 Employee & Company Code of Conduct
As part of our on-boarding process, our staff are required to read and acknowledge our company’s Code of Conduct policy in connection with the Modern Slavery Act 2015. These documents set out key requirements for our suppliers including, amongst other things, the mitigation of risks associated with slavery and human trafficking. It is made available on our external website which makes our expectations of employees, who are representing the company, clear of their actions and behaviour to undertake. This improves the accessibility and transparency of our processes for suppliers. Our Standard Terms and Conditions require our suppliers to comply with all legal requirements, including adherence to the Modern Slavery Act.
2.3 Corporate Social Responsibility
The company has appointed a corporate social responsibility consultant to undertake a risk analysis of Mancini Legal’s supply chain and create an action plan to improve transparency and accountability to ensure monitorization and progression of combating against modern slavery.
Training
To ensure a good understanding of the risks of modern slavery and human trafficking in our business and supply chains, the Company ensures that all its staff members, including directors, are provided with the requisite training and are briefed on the subject. This is conducted as a regular agenda item which is discussed at management meetings within the business and support departments, with information to be cascaded through the organisation. We also require our business partners to provide training to their staff and supplier chains. This is facilitated through a variety of supplier engagement activities.
Key Performance Indicators (KPI)
The Company uses the following key performance indicators (KPIs) to measure how effective we are in ensuring slavery and human trafficking are not taking place in any part of our business or supply chains related partners. We ensure that our partners have agreed to the supplier code of conduct. In addition, all existing and new employees and contractors complete the compulsory modern slavery training.
This Modern Slavery and Human Trafficking Statement will be regularly reviewed and updated as necessary. Mancini Legal endorses this policy statement and is fully committed to its implementation.
This Modern Slavery and Human Trafficking Statement has been approved and authorized by Mancini Legal CEO Alessandro Mancini.